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Refund Policy

 

 

Alley chic returns (refunds and or exchange) must be received by us within 7 days of delivery (with exception on some locations) for Australian customers and 20 days for International customers.

Please do not ask to make exceptions we will only allow 7 days and no longer for customers in Australia and 20 days for international 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached.

We inspect all items before shipment reasons for non-returnable items:

  • Items are damaged
  • Items smell of perfume
  • Tags have been removed                                                                                         
  • If we suspect  the item has been used and you have added the tags back on      
  • If delivery was not met we will only follow the tracking system provided by the Australia Post only

Please do not send your purchase back to the manufacturer.

Do not initiate a return if you are outside the return window of 7 days of delivery (with exception on some locations) for Australian customers and 20 days for International customers.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@alleychic.com.

Sale items
Items marked last item no refund on www.alleychic.com as sale item cannot be refunded.


Exchanges
If you wish to exchange, send us an email at cs@alleychic.com and to initiate the return we will supply you with an address, just because you have been supplied with an address the item will still be inspected and must meet return requirements

Shipping
To return your product, you need to initiate a return by emailing cs@allleychic.com and you will be provided with an address, just because you have been supplied with an address the item will still be inspected and must meet return requirements

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund or unless overridden by management with agreement with customer. If you received a discounted shipping amount for example $10 off and you return the item the discounted amount no longer applies you will be responsible for the full delivery amount  and will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Alley Chic x